Luxury Hotel Guest Relations Specialist

Carton House; Maynooth; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Discounted Accor rates

Refer a Friend €250

Training & development

Employee Assistance Program

Meals provided

Free parking

Team events

Uniform provided

Job summary

Carton House is seeking a Guest Relations Agent to join the Front Office team in Maynooth, Ireland. The role focuses on delivering exceptional guest care and acting as a central contact for guests, with a focus on warmth and efficiency.

Experience in a 5* hotel front office is required; Opera knowledge is desirable. The role requires flexibility for shifts and the ability to work under pressure in a busy luxury environment.

Qualifications

• 1 year+ experience in a 5* hotel Front Office role.
• Knowledge of Opera desirable but not essential.
• Ability to work under pressure with excellent attention to detail.

Responsibilities

• Offer a warm welcome and a fond farewell to all guests.
• Assist with delivery and safe storage of guest luggage.
• Answer calls and respond to emails.
• Provide information to hotel guests as requested, serving as a key point of contact.
• Assist guests with information on local amenities and attractions.
• Ability to work in a fast paced environment.

Skills

Guest relations

Front Office experience

Communication

Shift work

Tools

Opera PMS

Job description

Carton House is seeking a Guest Relations Agent to join the Front Office team in Maynooth, Ireland. The role focuses on delivering exceptional guest care and acting as a central contact for guests, with a focus on warmth and efficiency.

Experience in a 5* hotel front office is required; Opera knowledge is desirable. The role requires flexibility for shifts and the ability to work under pressure in a busy luxury environment.