Receptionist

Castlemartyr Resort; Cork; On-site; EUR 26,000 - 32,000; Full time

Job summary

Castlemartyr Resort in Ireland invites applications for a full-time Receptionist to join our front of house team. You will assist in daily front office operations, check guests in and out, allocate rooms and keys, answer phones, and be the main point of contact for guests.

The role requires 1-2 years of hotel front office experience, fluent English, and familiarity with Hotsoft and TablePath is a plus. We value excellent communication and attention to detail.

Qualifications

• 1-2 years previous hotel 4*/5* front office experience.
• Fluent English both oral and written.
• Experience with Hotsoft and Table path is preferred but not essential.
• Shares our passion for delivering the highest standard of customer service.
• Have excellent communication, procedures, and administration skills.

Responsibilities

• Welcome guests on arrival and at all times in a warm and friendly manner, using guest name where possible.
• Check in/out guests effectively using computerised system.
• Ensure any additional requirements for guests are offered (e.g., dinner reservation, porter).
• Handle guest requests/queries politely and report problems to the Front of House Manager.
• Take messages with date, time, message, from/to and initials.
• Ensure charges are posted onto room bills.
• Maximise all sales opportunities at the desk.

Skills

Front office experience

Fluent English

Communication skills

Attention to detail

Tools

Hotsoft

TablePath

Job description

We are currently inviting applicants for a fulltime role as Receptionist to join our front of house team.

As a member of this team, you will be assisting in the day-to-day running of the departmentwhich includestaking bookings, checking guests in and out of the hotel, allocates rooms and keys, answers the phone and is the main point of contact of the guests.

Knowledge and experience in the following areas is essential:

• 1-2 years previous hotel 4*/5* front office experience.
• Fluent English both oral and written.
• Experience with Hotsoft and Table path is preferred but not essential.
• Shares our passion for delivering the highest standard of customer service.
• Have excellent communication, procedures, and administration skills.

Personal Qualities

• Ability to show a positive attitude towards guests and colleagues at all times.
• Be self-motivated, being able to work alone with good personal organization.
• Excellent communication skills
• Attention to detail.
• Excellent interpersonal skills.

Duties include but are not exclusive to:

• To welcome guests on arrival and at all times in warm and friendly manner, using guest name where possible.
• To check in/out guests effectively using computerised system.
• To ensure that any additional requirements for guests are offered, i.e., dinner reservation, porter etc.
• Dealing with any guest requests/queries in a polite and attentive manner and reporting any problems to the Front of House Manager
• To correctly take messages for guests/staff ensuring that date, time, message, from/to and initials are noted.
• To ensure that all charges are posted correctly onto room bills.
• Maximising all sales opportunities at the desk.

Castlemartyr Resort is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We have full-time and part-time positions available on rostered basis, which includes weekends and evening shifts.

Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

Work With The Best

We pride ourselves on being a diverse team of professional, passionate, and caring individuals, with our guests at the heart of everything we do.

Nestled amid East Cork’s woodlands, Castlemartyr Resort is a luxury 5-Star Resort which is richly steeped in Irish history and tradition. We recognise that our team are the foundation to our success.

Clear opportunities for progression are a priority for us.

If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch.