Guest Relations Agent , Entry Level

Carton House; Maynooth; A distancia; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted Accor rates

Refer a Friend €250

Training & development

Employee Assistance Program

Meals provided

Free parking

Team events

Uniform provided

Descripción de la vacante

Carton House is seeking a Guest Relations Agent to join the Front Office team in Maynooth, Ireland. The role focuses on delivering exceptional guest care and acting as a central contact for guests, with a focus on warmth and efficiency.

Experience in a 5* hotel front office is required; Opera knowledge is desirable. The role requires flexibility for shifts and the ability to work under pressure in a busy luxury environment.

Formación

• 1 year+ experience in a 5* hotel Front Office role.
• Knowledge of Opera desirable but not essential.
• Ability to work under pressure with excellent attention to detail.

Responsabilidades

• Offer a warm welcome and a fond farewell to all guests.
• Assist with delivery and safe storage of guest luggage.
• Answer calls and respond to emails.
• Provide information to hotel guests as requested, serving as a key point of contact.
• Assist guests with information on local amenities and attractions.
• Ability to work in a fast paced environment.

Conocimientos

Guest relations

Front Office experience

Communication

Shift work

Herramientas

Opera PMS

Descripción del empleo

A five-star career awaits at Carton House.

We invite you to begin your next career chapter at Carton House – a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

We are currently recruiting for an experiencedGuest Relations Agent to join our Front Office Team.

Key Responsibilities:

• Offer a warm welcome and a fond farewell to all guests.
• Assist with the delivery and safe storage of guest luggage.
• Answering telephone calls and responding to emails.
• Provide information to hotel guests as requested, serving as a key point of contact.
• Assist guests with information on local amenities and attractions.
• Ability to work in a fast paced environment.

The successful candidate will have:

• 1 year + experience in a 5* hotel in a Front Office role.
• Knowledge of Opera desired but not essential.
• The ability to work under pressure with excellent attention to detail.
• A flexible approach to work hours (shift work required)

Why work for Carton House, A Fairmont Managed Hotel?

• To be part of Accor's large global hospitality network.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Refer a Friend bonus of €250.
• Learning and development opportunities.
• Employee Assistance Programme.
• Strong team focus and team atmosphere.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.

Data Retention

Please note that all applications and CV's submitted for a role at Carton House will be kept on file for a period of 12 months.

Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.