Guest Relations Agent – 5★ Front Office, Maynooth

Fairmont-Carton-House; Maynooth; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Meals provided

Uniform provided

Free parking

Discounted rates

Job summary

Carton House in Maynooth, Co. Kildare, Ireland is seeking a Guest Relations Agent to join the Front Office team at this five-star resort, the first Fairmont in Ireland. You will deliver a warm welcome, assist with luggage, handle calls and emails, and act as a key information contact for guests.

The ideal candidate has 1+ year in a 5-star hotel Front Office, Opera knowledge is a plus, and you can work shifts in a fast-paced environment with strong attention to detail.

Qualifications

• 1 year+ experience in a 5* hotel Front Office role.
• Knowledge of Opera desired but not essential.
• Ability to work under pressure with excellent attention to detail.
• Flexible approach to work hours (shift work)

Responsibilities

• Offer a warm welcome and a fond farewell to all guests.
• Assist with the delivery and safe storage of guest luggage.
• Answering telephone calls and responding to emails.
• Provide information to hotel guests as requested, serving as a key point of contact.
• Assist guests with information on local amenities and attractions.
• Ability to work in a fast paced environment.

Skills

Front Office

Guest services

Communication skills

Shift work

Opera PMS

Tools

Opera PMS

Job description

Carton House in Maynooth, Co. Kildare, Ireland is seeking a Guest Relations Agent to join the Front Office team at this five-star resort, the first Fairmont in Ireland. You will deliver a warm welcome, assist with luggage, handle calls and emails, and act as a key information contact for guests.

The ideal candidate has 1+ year in a 5-star hotel Front Office, Opera knowledge is a plus, and you can work shifts in a fast-paced environment with strong attention to detail.