Luxury Hotel Front Desk Agent | Guest Experience

Castlemartyr Resort; Cork; On-site; EUR 26,000 - 32,000; Full time

Job summary

Castlemartyr Resort in Ireland invites applications for a full-time Receptionist to join our front of house team. You will assist in daily front office operations, check guests in and out, allocate rooms and keys, answer phones, and be the main point of contact for guests.

The role requires 1-2 years of hotel front office experience, fluent English, and familiarity with Hotsoft and TablePath is a plus. We value excellent communication and attention to detail.

Qualifications

• 1-2 years previous hotel 4*/5* front office experience.
• Fluent English both oral and written.
• Experience with Hotsoft and Table path is preferred but not essential.
• Shares our passion for delivering the highest standard of customer service.
• Have excellent communication, procedures, and administration skills.

Responsibilities

• Welcome guests on arrival and at all times in a warm and friendly manner, using guest name where possible.
• Check in/out guests effectively using computerised system.
• Ensure any additional requirements for guests are offered (e.g., dinner reservation, porter).
• Handle guest requests/queries politely and report problems to the Front of House Manager.
• Take messages with date, time, message, from/to and initials.
• Ensure charges are posted onto room bills.
• Maximise all sales opportunities at the desk.

Skills

Front office experience

Fluent English

Communication skills

Attention to detail

Tools

Hotsoft

TablePath

Job description

Castlemartyr Resort in Ireland invites applications for a full-time Receptionist to join our front of house team. You will assist in daily front office operations, check guests in and out, allocate rooms and keys, answer phones, and be the main point of contact for guests.

The role requires 1-2 years of hotel front office experience, fluent English, and familiarity with Hotsoft and TablePath is a plus. We value excellent communication and attention to detail.