Guest Reservations & Events Specialist – Onsite Dublin

Hodson Bay Hotel; Dublin; On-site; EUR 28,000 - 38,000; Full time

Job summary

Hodson Bay Hotel in Dublin is seeking a Reservations Agent to manage daily reservation operations, convert enquiries into bookings, and liaise with booking platforms, OTA extranets and guests. You will be the friendly voice our guests hear, with good knowledge of the hotel, facilities and local area.

This on-site, office-based role requires strong organisational and communication skills, comfort with computers, and the ability to upsell rooms and packages while supporting events administration

Qualifications

• Legally able to work in Ireland and residing in Dublin.
• Previous experience in hotel reservations, front office or an administration role; experience in a 4-star or similar hotel is an advantage.
• Fluent written and spoken English; additional languages a plus.
• Strong written and verbal communication skills.
• Ability to multitask and prioritise daily responsibilities.
• Detail-oriented with excellent organisational skills.
• Proficient in email handling and customer service with a sales- and service-oriented mindset.
• Office-based, computer-driven role.

Responsibilities

• Monitor and respond to questions received via booking platforms and update OTA extranets for modifications, cancellations and no-shows.
• Handle incoming telephone calls for reservations and room enquiries promptly and with proper telephone etiquette.
• Respond to all incoming email reservations and group enquiries, including group rooming lists and billing handovers.
• Take reservations accurately and in a helpful, friendly manner, using our booking platforms.
• Reviewing and checking availability booking availability.
• Upsell rooms, packages and hotel facilities, and enrol and recognise World of Hyatt members at time of booking.
• Assist with events administration functions as needed.

Skills

English proficiency

Communication skills

Detail-oriented

Organisational skills

Multitasking

Sales mindset

Tools

Opera Cloud PMS

CRS/OTA extranets

Job description

Hodson Bay Hotel in Dublin is seeking a Reservations Agent to manage daily reservation operations, convert enquiries into bookings, and liaise with booking platforms, OTA extranets and guests. You will be the friendly voice our guests hear, with good knowledge of the hotel, facilities and local area.

This on-site, office-based role requires strong organisational and communication skills, comfort with computers, and the ability to upsell rooms and packages while supporting events administration