Reservation Assistant - Monday To Friday

Dion Dublin; Dublin; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Food allowance

Staff meals on shift

Career development

Extra holiday days

Job summary

DÍON in Dublin City Centre is hiring a Reservations Assistant to be the first point of contact for guests. You'll handle inquiries and bookings via phone, email, and systems like SevenRooms, OpenTable, or ResDiary, ensuring every detail is captured and guests feel welcome before they arrive.

The role requires at least 1 year in reservations or guest services, strong organization and communication, and the ability to work under pressure in a fast-paced team.

Qualifications

• At least 1 year experience in reservations, reception, or guest services (hospitality preferred).
• Highly organised, detail-oriented, and able to manage multiple enquiries at once.
• Strong communicator with excellent phone and email etiquette.
• Tech-savvy with systems like SevenRooms, OpenTable, or ResDiary.
• Passionate about guest service and making a strong first impression.
• Works well under pressure in a fast-paced team.

Responsibilities

• Answer incoming reservation enquiries via phone, email, SevenRooms and other channels.
• Maintain prompt, clear and friendly communication with guests before and after their visit.
• Provide information about the restaurant, menus, events, and booking policies.
• Support with pre-order coordination, deposits, and confirmations for larger parties.

Skills

Organised

Detail-oriented

Multi-tasking

Communication

Tools

SevenRooms

OpenTable

ResDiary

Job description

Reservations Assistant – DÍON

At DÍON, we are looking for a Reservations Assistant to be point of contact for our guests. From phone calls and emails to SevenRooms and beyond, you’ll play a vital role in ensuring every guest’s journey begins smoothly – long before they step through our doors.

The Role

As Reservations Assistant, you’ll assist with incoming enquiries and bookings, balancing efficiency with warm, personal service. Whether handling a dinner for two, a birthday celebration, you’ll ensure every detail is captured and every guest feels taken care of.

Key Responsibilities

• Answer incoming reservation enquiries via phone, email, SevenRooms, and other channels with professionalism and warmth
• Maintain prompt, clear, and friendly communication with guests before and after their visit
• Provide knowledgeable information about the restaurant, menus, events, and booking policies
• Support with pre-order coordination, deposits, and confirmations for larger parties and events

About You

• You have at least 1 years’ experience in a reservations, reception, or guest services role (hospitality preferred)
• You’re highly organised, detail-oriented, and confident managing multiple enquiries at once
• You’re a strong communicator with excellent phone and email etiquette
• You’re tech-savvy, ideally with experience in systems like SevenRooms, OpenTable, or ResDiary
• You’re passionate about guest service and understand the importance of first impressions
• You work well under pressure and enjoy being part of a fast-paced team environment

What We Offer

• Competitive pay.
• The opportunity to be part of an exciting new opening and help shape the future of DÍON
• Ongoing training, career development and growth opportunities within the company.
• Staff meals on shift.
• A supportive, energetic and forward-thinking management team.
• Extra holiday allowance for length of service (up to 5 additional days after 5 years)

Location: Dublin City Centre

Job Type: Full-time

Pay: From €16.00 per hour

Benefits:

• Food allowance

Experience:

• Reservations: 2 years (preferred)

Work Location: In person