Dublin Reservations & Revenue Specialist

Dean Group; Dublin; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Bonus

Saturday premium

Staff room rates across the group

Dining discounts 50% on Food & 25% on

Increased Annual Leave with Service

Gym membership discounts

Training and development

Career progression within the Group

Meals on shift

Bike to work scheme

Job summary

Dean Group in Dublin is looking for a Reservations Executive to join our central reservations team. This hybrid role involves handling guest reservations, delivering premium service, and ensuring bookings are processed accurately in Opera PMS.

You will collaborate with hotel teams to maximise revenue, upsell packages, and support daily reporting while maintaining GDPR-compliant handling of guest data.

Qualifications

• Previous experience in hotel reservations or front office essential.
• Excellent communication skills, both verbal and written.
• Comfort with upselling and cross-selling to maximise revenue.
• Strong organisational ability and attention to detail.
• Ability to prioritise, multitask, and work under pressure.

Responsibilities

• Handle incoming calls and emails related to individual and group reservations in a prompt, professional, and engaging manner.
• Deliver consistent service standards that reflect the brand's premium offering and hospitality values.
• Support guests with detailed information on rates, packages, and special offers to help guide purchasing decisions.
• Manage special requests, guest preferences, and ensure accurate communication with hotel teams.
• Accurately input bookings and updates into the Opera PMS system.
• Monitor daily arrivals and coordinate special arrangements with relevant departments.
• Upsell room types, packages, and additional services to maximise revenue per booking.
• Assist in compiling daily, weekly, and monthly reports as required by the Reservations Manager.
• Maintain reservation logs and monitor waitlists, cancellations, and last-minute availability.
• Ensure GDPR compliance and secure handling of guest data.

Skills

Customer service

Communication skills

Telephone etiquette

Attention to detail

Tools

Opera PMS

Job description

Dean Group in Dublin is looking for a Reservations Executive to join our central reservations team. This hybrid role involves handling guest reservations, delivering premium service, and ensuring bookings are processed accurately in Opera PMS.

You will collaborate with hotel teams to maximise revenue, upsell packages, and support daily reporting while maintaining GDPR-compliant handling of guest data.