Guest Reservations Specialist — Growth & Perks

Dalata Hotel Group; Dublin; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Free meals

50% off F&B

Room discount

Friends & Family rate

Extra annual leave

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy

Staff events

Job summary

Dalata Hotel Group in Ireland is seeking a proactive Guest Services Associate to manage guests’ reservations, ensuring needs are met to the highest standard. You will explain hotel facilities and pricing, and gently upsell other areas of the hotel or other properties within the group.

The role requires excellent customer service, the ability to work independently, outstanding communication, and calm performance under pressure.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capable to remain calm and perform well under pressure.

Responsibilities

• Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest’s stay.

Skills

Customer service

Initiative

Communication

Under pressure

Hospitality experience

Job description

Dalata Hotel Group in Ireland is seeking a proactive Guest Services Associate to manage guests’ reservations, ensuring needs are met to the highest standard. You will explain hotel facilities and pricing, and gently upsell other areas of the hotel or other properties within the group.

The role requires excellent customer service, the ability to work independently, outstanding communication, and calm performance under pressure.