Guest Reservations Specialist

Dalata Hotel Group plc; Leinster; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Free meals

F&B discount

Employee room rate

Friends & Family rate

Extra annual leave

Employee assistance

Cycle to work

Pension access

Dalata Academy

Staff events

Job summary

Dalata Hotel Group plc is seeking a Reservations Agent for Cluster Belvedere Hotel, Hotel 7 and Barry's Hotel in Ireland. You will manage guest reservations, present facilities and pricing, and identify upsell opportunities across properties within the group.

This role emphasizes delivering exceptional service, working independently, and maintaining composure under pressure in a busy hotel environment. Prior experience in 3-4 star properties is desirable but not essential, as training is

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/4-star hotel is desirable but not essential.

Responsibilities

• Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest's stay.

Job description

Dalata Hotel Group plc is seeking a Reservations Agent for Cluster Belvedere Hotel, Hotel 7 and Barry's Hotel in Ireland. You will manage guest reservations, present facilities and pricing, and identify upsell opportunities across properties within the group.

This role emphasizes delivering exceptional service, working independently, and maintaining composure under pressure in a busy hotel environment. Prior experience in 3-4 star properties is desirable but not essential, as training is