Guest Reservations Agent - Grow with Training & Career Path

Dalata Hotel Group plc; Dublin; Hybrid; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Free meals on duty

50% off F&B in all properties

Room rate on Dalata hotels

Friends & Family rate 30%

Extra annual leave

Employee Assistance Programme

Cycle to Work scheme

Pension access

Dalata Academy development

Staff appreciation events

Job summary

Dalata Hotel Group plc seeks a Reservations Agent for Belvedere Hotel Cluster, Hotel 7 and Barry's Hotel. You will manage guest reservations, share facility details and pricing, and upsell other Dalata properties. The role emphasizes high service standards within our growing hospitality group.

We value independent work, strong communication, and the ability to stay calm under pressure. This position supports career development through our Dalata Academy and internal opportunities across Ireland

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.

Responsibilities

• Manage Guests' reservations, ensuring needs are met to the highest standard.
• Provide details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest’s stay.

Skills

Customer service

Independent

Communication

Calm under pressure

Tools

CRM systems

Job description

Dalata Hotel Group plc seeks a Reservations Agent for Belvedere Hotel Cluster, Hotel 7 and Barry's Hotel. You will manage guest reservations, share facility details and pricing, and upsell other Dalata properties. The role emphasizes high service standards within our growing hospitality group.

We value independent work, strong communication, and the ability to stay calm under pressure. This position supports career development through our Dalata Academy and internal opportunities across Ireland