Reservations Agent

Dalata Hotel Group plc; Dublin; Hybrid; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Free meals on duty

50% off F&B in all properties

Room rate on Dalata hotels

Friends & Family rate 30%

Extra annual leave

Employee Assistance Programme

Cycle to Work scheme

Pension access

Dalata Academy development

Staff appreciation events

Job summary

Dalata Hotel Group plc seeks a Reservations Agent for Belvedere Hotel Cluster, Hotel 7 and Barry's Hotel. You will manage guest reservations, share facility details and pricing, and upsell other Dalata properties. The role emphasizes high service standards within our growing hospitality group.

We value independent work, strong communication, and the ability to stay calm under pressure. This position supports career development through our Dalata Academy and internal opportunities across Ireland

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.

Responsibilities

• Manage Guests' reservations, ensuring needs are met to the highest standard.
• Provide details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest’s stay.

Skills

Customer service

Independent

Communication

Calm under pressure

Tools

CRM systems

Job description

Reservations Agent - Cluster Belvedere Hotel, Hotel 7 and Barry's Hotel

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Belvedere Hotel Cluster and Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Job:

• Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest’s stay.

What You'll Need:

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/ 4-star hotel is desired but not essential

About Us

In Belvedere Hotel, Hotel 7 and Barry's Hotel & Dalata Hotel Group – We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Ours is a culture of integrity, fairness, and inclusion where you can flourish and have the opportunity to develop your talents, be recognised and rewarded and pursue a fulfilling career. We strive for success, are enthusiastic about what we do, and take responsibility for doing things right.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.