Guest-First Hotel Operations Leader & Duty Manager

Castleknock Hotel; Dublin; On-site; EUR 42,000 - 60,000; Full time

Job summary

Castleknock Hotel in Dublin 15 is seeking a Duty Manager to support daily operations across all hotel areas. The role requires hands-on leadership, guest-first service, and solid knowledge of Opera and Micros systems.

The ideal candidate will mentor the team, adapt to busy conditions, and work weekends and shifts as required. This full-time role offers competitive benefits and opportunities to drive rostering and forecasting improvements.

Qualifications

• Experience with rostering and forecasting in a hotel environment.
• Strong knowledge of Opera and Micros property management systems.
• Proven hands-on leadership and guest-focused service.

Responsibilities

• Lead daily operations across all hotel departments.
• Mentor and develop front-of-house and back-of-house teams.
• Manage weekend shifts and flexible scheduling.
• Maintain high standards of service and guest satisfaction.

Skills

Leadership

Forecasting

Rostering

Guest service

Tools

Opera

Micros

Job description

Castleknock Hotel in Dublin 15 is seeking a Duty Manager to support daily operations across all hotel areas. The role requires hands-on leadership, guest-first service, and solid knowledge of Opera and Micros systems.

The ideal candidate will mentor the team, adapt to busy conditions, and work weekends and shifts as required. This full-time role offers competitive benefits and opportunities to drive rostering and forecasting improvements.