Guest-First Duty Manager - Hotel Operations Leader

Castleknock Hotel; Dublin; On-site; EUR 42,000 - 60,000; Full time

Job summary

Castleknock Hotel in Dublin 15 is seeking a Duty Manager to support daily operations across all hotel areas. The role requires hands-on leadership, guest-first service, and solid knowledge of Opera and Micros systems.

The ideal candidate will mentor the team, adapt to busy conditions, and work weekends and shifts as required. This full-time role offers competitive benefits and opportunities to drive rostering and forecasting improvements.

Qualifications

• Experience with rostering and forecasting in a hotel environment.
• Strong knowledge of Opera and Micros property management systems.
• Proven hands-on leadership and guest-focused service.

Responsibilities

• Lead daily operations across all hotel departments.
• Mentor and develop front-of-house and back-of-house teams.
• Manage weekend shifts and flexible scheduling.
• Maintain high standards of service and guest satisfaction.

Skills

Leadership

Forecasting

Rostering

Guest service

Tools

Opera

Micros

Job description

Castleknock Hotel, a prominent 4-star property in Dublin 15, seeks a Duty Manager to support daily operations across all areas of the hotel. The role requires hands-on leadership, guest-first service, and a strong knowledge of Opera and Micros systems with rostering and forecasting experience.

The ideal candidate will mentor the team, adapt to busy conditions, and maintain high standards while working weekends and shifts as required. Full-time, with competitive benefits.