Castlebar Duty Manager | Lead Operations & Guest Service

Arcon Recruitment Services; Castlebar, Westport; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Arcon Recruitment is seeking a Duty Manager for a permanent, full-time position in Castlebar, Co. Mayo. You will oversee daily site operations, supervise staff, and ensure top-tier customer service during shifts.

Experience in hotels or hospitality is highly desirable, with responsibilities spanning rostering, health & safety, and issue resolution. The role requires hands-on leadership in a busy customer-facing environment, with the Site Manager as a key collaborator.

Qualifikationen

• Previous supervisory or management experience.
• Hotel or hospitality experience would be highly desirable.
• Experience as a Hotel Duty Manager, Assistant Manager, Supervisor, Team Leader or similar.
• Strong customer service skills.
• Confident supervising and motivating employees.
• Excellent communication and interpersonal skills.
• Organised, reliable and comfortable making decisions.
• Flexible regarding working hours and shift patterns.
• Good understanding of health & safety and operational procedures.
• Hands-on approach to day-to-day management.

Aufgaben

• Oversee the day-to-day operation of the site during assigned shifts.
• Supervise, support and coordinate team members.
• Ensure high standards of customer service are maintained.
• Assist with staff rotas, breaks and shift coverage.
• Ensure company procedures and operational standards are followed.
• Carry out opening and closing procedures where required.
• Deal professionally with customer queries and resolve issues.
• Monitor cleanliness, presentation and general site standards.
• Ensure health & safety procedures are followed.
• Report and follow up on maintenance, security and operational issues.
• Liaise closely with the Site Manager.
• Provide effective shift handovers.
• Support the induction and training of employees.
• Motivate staff and help maintain a positive working environment.
• Respond effectively to unexpected operational issues.

Kenntnisse

Supervisory experience

Customer service

Communication skills

Team leadership

Decision making

Jobbeschreibung

Arcon Recruitment is seeking a Duty Manager for a permanent, full-time position in Castlebar, Co. Mayo. You will oversee daily site operations, supervise staff, and ensure top-tier customer service during shifts.

Experience in hotels or hospitality is highly desirable, with responsibilities spanning rostering, health & safety, and issue resolution. The role requires hands-on leadership in a busy customer-facing environment, with the Site Manager as a key collaborator.