Duty Manager Hotel

Castleknock Hotel; Leinster; On-site; EUR 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Uniforms provided

Staff discounts

Cycle to work scheme

Recognition awards

Free parking

Tonic Health Club membership

Training and development opportunities

Job summary

Castleknock Hotel in Dublin 15 is seeking a Duty Manager with strong guest service and team leadership skills. You will oversee daily hotel operations, use Opera and Micros systems, and manage rosters and forecasts to ensure high standards.

The ideal candidate will have 3+ years in a DM role, be adaptable, and lead by example with a guest-first approach. Weekend and early/late shifts are required within a fast-paced, award-winning hotel team.

Qualifications

• 3+ years experience in a hotel DM or similar role.
• Ability to engage with the team to deliver a high standard of service.
• Excellent attention to detail & a high level of knowledge of Food & Beverage service
• The ability to adapt to change and work well under pressure
• Outgoing and friendly personality with a professional image
• Be committed to leading and mentoring the team
• Be flexible with working hours (weekends, early starts and late finishes)

Responsibilities

• Assist with day-to-day operations of all areas of the hotel.
• Lead and mentor the team to deliver excellent guest service.
• Manage rostering, forecasts and workflow to ensure smooth operations.
• Collaborate with department heads to uphold standards and guest satisfaction.
• Support event delivery and hotel initiatives across all outlets.

Skills

Guest service excellence

Team leadership

Communication

Flexibility

Tools

Opera PMS

Micros

Rostering software

Alkimii

Job description

Castleknock Hotel is an award-winning 4 Star hotel in Castleknock, Dublin 15.

Our Hotel comprises of 190 bedrooms, Tonic Health Club, The Spa, 22 Bar and Restaurant, Earth & Vine Restaurant, Limetree Bar and extensive Conference & Banqueting facilities. We are part of the FBD Hotels and Resorts group.

We are recruiting for a Duty Manager who will assist with the day to day operations of all areas of the Hotel. This is an ideal role for a Hospitality Professional who is looking for a new and challenging role within a busy and growing property. Candidates must have a good knowledge of Opera and Micros and working with forecasts, rostering, preferably in Alkimii. The Ideal candidate is creative, respectful, driven and puts the Guest first in everything they do. At Castleknock Hotel we are guided by our Core Values - Think About The Guest, Be Respectful, Work As One, Be The Best and Own It and Deliver it. In this every changing, fast-paced Hospitality Industry we believe that we have what it takes as one team to deliver an exceptional level of guest service. In 2024 we have received many awards for our level of guest services and are most proud of these. We are a Failte Ireland Excellent Employer and are a Best Place to Work in Hospitality as awarded by Great Place to Work.

We have an opportunity available for a Hospitality professional looking to move towards Hotel operations.

What we require from our applicants:

• At minimum, 3 years experience working in a Hotel, in a DM role, or similar
• The ability to engage well with the team to deliver a high standard of service
• Excellent attention to detail & a high level of knowledge of Food & Beverage service
• The ability to adapt to change and work well under pressure
• Outgoing and friendly personality
• Have a professional image at all times in line with the Hotel standards
• Be committed to leading and mentoring the team
• Be flexible with working hours (must be available for weekends, early starts and late finishes)

What do we have to offer our Team:

• Competitive rates of pay
• Complimentary Meals in our canteen
• Complimentary provision of uniforms
• Employee Discounts for FBD Hotels and Resorts
• Cycle to work scheme
• Employee Recognition Awards
• Free Parking
• Employee membership at Tonic Health Club
• Continuous training & development opportunities

This is a full-time role and the perfect opportunity to join our growing team.