Guest Experience Lead — Operations & Service

Castleknock Hotel; Dublin; On-site; EUR 42,000 - 52,000; Full time

Job summary

Castleknock Hotel in Dublin 15 is seeking a Duty Manager with strong guest service and team leadership skills. You will oversee daily hotel operations and lead a fast-paced team to maintain high standards for guests.

The ideal candidate has 3+ years in a Duty Manager role, is adaptable, and leads by example with a guest-first approach. Weekend and early/late shifts are required in this award-winning hotel.

Qualifications

• 3+ years in a Duty Manager role
• Adaptable and able to lead by example
• Guest-first approach to service

Responsibilities

• Oversee daily hotel operations
• Manage rosters and forecasts
• Lead by example in a fast-paced environment
• Weekend and early/late shifts as required

Skills

guest service

team leadership

roster management

forecasting

Tools

Opera

Micros

Job description

Castleknock Hotel in Dublin 15 is seeking a Duty Manager with strong guest service and team leadership skills. You will oversee daily hotel operations and lead a fast-paced team to maintain high standards for guests.

The ideal candidate has 3+ years in a Duty Manager role, is adaptable, and leads by example with a guest-first approach. Weekend and early/late shifts are required in this award-winning hotel.