Guest Experience Leader — Resort Duty Manager

Parknasilla resort; Sneem; On-site; EUR 35,000 - 45,000; Full time

Job summary

A luxury resort in Ireland is seeking an experienced Duty Manager / Guest Relations Manager to oversee daily operations and lead a team. The role requires a minimum of 2 years in a supervisory position, strong leadership skills, and a genuine passion for guest satisfaction. You will ensure exceptional service delivery, training junior staff, and managing guest relations effectively. Apply now for a service-driven career opportunity.

Qualifications

• Minimum of 2 years’ experience in a Duty Manager or similar role.
• Strong knowledge in hotel operations.
• Ability to work under pressure and make quick decisions.

Responsibilities

• Oversee daily operations and ensure smooth service delivery.
• Lead and motivate a team of up to 30 staff members.
• Act as the go-to contact for guest relations queries.

Skills

Leadership

Communication skills

Guest relations

Problem-solving

Teamwork

Job description

A luxury resort in Ireland is seeking an experienced Duty Manager / Guest Relations Manager to oversee daily operations and lead a team. The role requires a minimum of 2 years in a supervisory position, strong leadership skills, and a genuine passion for guest satisfaction. You will ensure exceptional service delivery, training junior staff, and managing guest relations effectively. Apply now for a service-driven career opportunity.