On-Site Duty Manager — Luxury Hotel & Spa

The Heritage; Killenard; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Discounted Rates in FBD Properties

Certified Great Place to Work

Learning and Development Opportunities

Employee Assistance Programme

Meals Provided on Duty

Discounts on Home, Travel, Car Ins. /F

Bike to Work Scheme

Employee Recognition Initiatives

Job summary

The Heritage is a luxury hotel with an award-winning spa in the Laois countryside, on-site. We are seeking a Duty Manager to ensure smooth daily operations and guest satisfaction across departments.

The ideal candidate has 1–2 years in hotel management or supervisory hospitality, strong leadership and coaching abilities, and a passion for delivering exceptional guest experiences. Training, meetings, and team development are integral parts of the role.

Qualifications

• 1–2 years hotel management experience or strong supervisory experience within hospitality
• Passionate about delivering an exceptionally high level of guest service in a confident & professional manner
• Strong background in food & beverage operations
• Strong coaching and leadership skills

Responsibilities

• To maintain the standard operating procedures for the property.
• To assist in all operational departments as required.
• To co-ordinate with the front desk and reservations to ensure exceptional guest experience.
• Report to Deputy General Manager regarding all duties and responsibilities.
• To always have a constant visible presence within the lobby area and at the entrance to the hotel.
• Be available to make reservations and bookings for hotel guests, all reservations must be confirmed with the guest once made.
• To ensure all front of house areas, lobby, public rooms, are clean and tidy to the required standards.
• The lobby must remain clear of luggage.
• To ensure security and key control procedures have been adhered to.
• To be fully familiar with all daily events in the hotel, meetings, conferences, weddings, VIP Arrivals, Fam Trips, Site Inspections etc..
• Have a wide range of knowledge of the hotel and the local area, places to visit etc.
• Compile weekly rosters and check daily ensuring adequate cover in line with business levels.
• Ensure Revenue & Payroll Forecasting is completed in a timely fashion on a weekly basis.
• Introduce and maintain a training programme for all new and existing colleagues.
• To participate in all training programmes that you are scheduled for you and your team.
• Attend Management meetings as requested.
• As a member of the Management Team, you must be willing to carry out duties outside of your department if called upon to do so.Your team will also be expected to assist in other areas of the resort if and when requested.
• To carry out job chats and performance appraisals with all your colleagues.
• To utilise leadership skills and motivation to maximise colleague productivity and satisfaction.

Job description

The Heritage is a luxury hotel with an award-winning spa in the Laois countryside, on-site. We are seeking a Duty Manager to ensure smooth daily operations and guest satisfaction across departments.

The ideal candidate has 1–2 years in hotel management or supervisory hospitality, strong leadership and coaching abilities, and a passion for delivering exceptional guest experiences. Training, meetings, and team development are integral parts of the role.