Guest Experience Duty Manager

Windward Management Ltd; Dublin; À distance; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted room & dining rates

Employee awards & staff recognition

Résumé du poste

Tallaght Cross Hotel is seeking a proactive Duty Manager to join our team. You will act as a senior point of contact for guests and staff, resolving issues while upholding the high standards of Tallaght Cross Hotel.

Reporting to Windward Management, you will coordinate with housekeeping, maintenance and F&B, oversee shift operations, complete handovers and prepare reports. The ideal candidate has 1–2 years in hospitality, strong leadership, excellent organisation and communication skills, and a

Qualifications

• 1–2 years’ experience in a similar hospitality role.
• Strong leadership with the confidence to manage a team.
• Excellent organisational and communication skills.
• Proactive problem-solving approach.
• Flexible availability including evenings, weekends and public holidays.

Responsabilités

• Handle guest enquiries, requests and complaints promptly.
• Coordinate with housekeeping, maintenance, F&B and others for smooth operations.
• Conduct inspections and address issues promptly.
• Ensure compliance with hotel policies, procedures and health & safety standards.
• Manage emergencies calmly and professionally when required.
• Complete shift handovers, reports and general administrative duties.
• Support training and development of team members.
• Act as senior point of contact for guests and staff during shifts.

Connaissances

Leadership

Organisational skills

Communication skills

Problem solving

Flexible hours

Description du poste

Tallaght Cross Hotel is seeking a proactive Duty Manager to join our team. You will act as a senior point of contact for guests and staff, resolving issues while upholding the high standards of Tallaght Cross Hotel.

Reporting to Windward Management, you will coordinate with housekeeping, maintenance and F&B, oversee shift operations, complete handovers and prepare reports. The ideal candidate has 1–2 years in hospitality, strong leadership, excellent organisation and communication skills, and a