Boutique Front Office Leader – Guest Experience Champion

Noel Recruitment Incorporated Ltd.; Galway; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Career progression

Professional development

Staff discounts

Employee benefits

Supportive management

Job summary

The Noel Group is partnering with a prestigious client to recruit a Front Office Manager for a luxury boutique hotel in Ireland. The role oversees day-to-day Front Office operations, leads the reception team, and maintains high service standards to ensure a seamless guest experience from arrival to departure.

The successful candidate will manage reservations, check-ins, and check-outs, drive service excellence, and collaborate with other departments to deliver outstanding guest satisfaction in a

Qualifications

• Experience in Hospitality.
• Experience in the same role.
• Right to work in ROI (Ireland).
• Strong leadership and communication skills.
• PMS experience with hotel systems.
• Excellent organisational and customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage the daily operations of the Front Office department.
• Lead, train, and motivate the reception team.
• Ensure exceptional guest service and satisfaction.
• Oversee reservations, check-ins, and check-outs.
• Handle guest feedback and resolve issues professionally.
• Ensure compliance with hotel policies and procedures.
• Monitor departmental performance and drive service excellence.
• Collaborate with other departments to ensure smooth operations.

Skills

Hospitality experience

Front office experience

Leadership

PMS experience

Customer service

Fast-paced environment

Tools

Hotel PMS

Job description

The Noel Group is partnering with a prestigious client to recruit a Front Office Manager for a luxury boutique hotel in Ireland. The role oversees day-to-day Front Office operations, leads the reception team, and maintains high service standards to ensure a seamless guest experience from arrival to departure.

The successful candidate will manage reservations, check-ins, and check-outs, drive service excellence, and collaborate with other departments to deliver outstanding guest satisfaction in a