Front Office Supervisor - Guest Experience & Team Lead

The-Address-Citywest; Dublin; On-site; EUR 42,000 - 54,000; Full time

Job summary

The Address Collective is seeking an Assistant Front Office Manager to support the Front Office Manager in daily operations and guest satisfaction. You will manage staff, handle guest inquiries, and coordinate with other departments to maintain an efficient and welcoming front office environment.

Responsibilities include supervising front desk staff, handling reservations and billing, and ensuring adherence to company policies and standards.

Qualifications

• 2-3 years of front office or guest services experience in a hotel, with at least 1 year in a supervisory role.
• Excellent communication and interpersonal skills - courteous, friendly, and professional at all times.
• Strong organisational skills and multitasking abilities.
• Be fully aware of and comply with company policies and procedures.
• Be innovative - develop and implement new ideas contributing to company success.
• Proficiency in hotel management software (HotSoft).
• Ability to lead and motivate a team.
• Problem-solving skills and the ability to remain calm under pressure.

Responsibilities

• Guest Services: Ensure a warm and professional welcome for all guests.
• Front Desk Operations: Supervise daily front desk operations to ensure efficiency and guest satisfaction; oversee check-in/check-out and billing procedures.
• Staff Management: Assist in recruiting, training, and scheduling front office staff; evaluate performance and provide coaching.
• Coordination and Communication: Liaise with other departments to ensure smooth operations; communicate effectively with housekeeping, maintenance, and F&B.
• Administrative Duties: Prepare reports and rota planning for the front office; maintain guest information and financial records.
• Problem Solving and Decision Making: Identify and resolve operational challenges; implement solutions to enhance guest experience and front office operations.
• Safety and Security: Ensure front desk area is safe, clean, and organized; monitor safety procedures.

Skills

Front desk leadership

Guest services

Staff supervision

Communication

Organizational skills

Tools

HotSoft

Job description

The Address Collective is seeking an Assistant Front Office Manager to support the Front Office Manager in daily operations and guest satisfaction. You will manage staff, handle guest inquiries, and coordinate with other departments to maintain an efficient and welcoming front office environment.

Responsibilities include supervising front desk staff, handling reservations and billing, and ensuring adherence to company policies and standards.