Front Office Lead: Guest Experience & Operations

The Address Citywest; Dublin; Hybrid; EUR 30,000 - 40,000; Full time

Job summary

The Address Collective in Dublin invites applications for an Assistant Front Office Manager to support the Front Office Manager in overseeing daily front desk operations and guest satisfaction. You will manage staff, respond to inquiries, and coordinate with other departments to maintain a welcoming front office environment.

Key duties include supervising check-in/out, handling reservations and billing, and mentoring front desk staff while ensuring compliance with company policies and standards.

Qualifications

• Excellent communication and interpersonal skills, courteous and professional with guests and colleagues.
• Strong organisational abilities and multitasking in a fast-paced front office.
• Ability to lead, train and schedule front office staff effectively.
• Proactive problem solving to enhance guest experience and front desk operations.
• Proficiency with hotel management software (HotSoft).

Responsibilities

• Register arrivals and ensure documentation is per procedure.
• Answer calls warmly and handle guest requests professionally.
• Take reservations, manage cancellations and no-shows per policy.
• Assist guests with wake-up calls, travel arrangements and local information.
• Oversee check-in/check-out and ensure accurate billing and payments.
• Coordinate with Housekeeping to ensure room availability.
• Handle guest complaints promptly and escalate when needed.
• Liaise with other departments to ensure smooth operations.

Skills

Communication skills

Organisational skills

Team leadership

Innovative thinking

HotSoft proficiency

Problem solving

Tools

HotSoft

Job description

The Address Collective in Dublin invites applications for an Assistant Front Office Manager to support the Front Office Manager in overseeing daily front desk operations and guest satisfaction. You will manage staff, respond to inquiries, and coordinate with other departments to maintain a welcoming front office environment.

Key duties include supervising check-in/out, handling reservations and billing, and mentoring front desk staff while ensuring compliance with company policies and standards.