Assistant Front Office Manager: Guest Experience Lead

MURRAY PTE. LTD.; Dublin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Discounts on F&B and room rates

Global Learning + Development access

Yearly staycation at Garcha Group hotels

20% off Food/Alcohol Bill at restaurants

Job summary

A renowned hotel group is seeking a Front Office Associate in Dublin to manage guest check-ins, assist with inquiries, and oversee front office operations. Candidates must have a Professional Certificate or NITEC and at least two years of relevant experience. Emphasis on skills with Opera and Marriott systems, as well as a strong dedication to professionalism and guest satisfaction. This role offers various benefits including discounts at over 7,000 hotels worldwide.

Qualifications

• Minimum 2 years working experience in a related field.
• Required language skills: English and preferably one other language.
• Junior Executive specialized in Hotel Management/Tourism Services or equivalent.

Responsibilities

• Process guest check-ins and room assignments.
• Assist with luggage, safety box, and transportation.
• Collect payments in compliance with policies.
• Answer inquiries about hotel services and attractions.
• Manage Front Office Team and perform audits.

Skills

Opera

Marriott system knowledge

Diligent

Trustworthy

Articulate

Education

Professional Certificate/NITEC

Job description

A renowned hotel group is seeking a Front Office Associate in Dublin to manage guest check-ins, assist with inquiries, and oversee front office operations. Candidates must have a Professional Certificate or NITEC and at least two years of relevant experience. Emphasis on skills with Opera and Marriott systems, as well as a strong dedication to professionalism and guest satisfaction. This role offers various benefits including discounts at over 7,000 hotels worldwide.