Front Office Manager: Elevate Guest Experience

Bridge House Hotel & Leisure Club , Tullamore; Tullamore; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Supportive family-oriented environment

Certified Great Place to Work

Bike to work scheme

On site parking

Wellness programme

Gym membership

Staff discounts

Pension scheme

Discounted Group Health Insurance

Ongoing training and development

Job summary

Bridge House Hotel & Leisure Club in Tullamore, Ireland, is seeking an experienced Front Office Manager to lead the front desk, guest welcome, and receptionist operations. Reporting to Rooms Division Manager, you will drive service standards, oversee bookings, and coordinate with Reservations, Housekeeping, and other departments to ensure smooth daily operations.

This role offers a competitive salary, a supportive family-oriented environment, and opportunities for professional development within

Qualifications

• Previous experience in a Front Office Manager or senior hotel reception role.
• Experience in a busy hotel environment.
• Excellent customer service and guest relations skills.
• Strong leadership and people management abilities.
• Experience using hotel PMS; HotSoft advantageous.

Responsibilities

• Lead the Front Office and Reception team.
• Oversee guest arrivals, departures, room allocations and billing.
• Maintain high standards of customer service and guest satisfaction.
• Handle guest queries, complaints and service recovery.
• Manage rotas, training, development and performance.
• Ensure Front Office SOPs, cash-handling and security procedures.

Skills

Front Office Manager experience

Leadership

Customer service

Communication

Team management

PMS experience

Shift flexibility

Tools

HotSoft

Job description

Bridge House Hotel & Leisure Club in Tullamore, Ireland, is seeking an experienced Front Office Manager to lead the front desk, guest welcome, and receptionist operations. Reporting to Rooms Division Manager, you will drive service standards, oversee bookings, and coordinate with Reservations, Housekeeping, and other departments to ensure smooth daily operations.

This role offers a competitive salary, a supportive family-oriented environment, and opportunities for professional development within