Front Desk & Guest Experience Specialist

The Address Collective; Cork; Hybrid; EUR 26,000 - 38,000; Full time

Job summary

The Address Collective in Cork, Ireland is seeking a Front Office Assistant to warmly welcome guests, register arrivals, allocate rooms, and perform front desk duties in line with brand standards and training. Daily duties include handling reservations, answering calls, assisting guests with requests, balancing cash, and reporting maintenance or safety concerns.

The successful candidate will maintain a high level of service, keep reception areas orderly, and work with the team to ensure guest

Responsibilities

• Receive and register guests on arrival using names and brand standards.
• Manage reservations, cancellations and no-shows per policy.
• Answer switchboard warmly and transfer calls to correct extensions.
• Balance cash from reception areas and ensure accuracy of float handling.
• Maintain cleanliness and safety in reception and work areas.
• Provide high level of customer service and respond to guest requests.
• Be familiar with room availability and rates; upsell as appropriate.
• Report maintenance issues promptly to management.
• Adhere to health and safety regulations and company policies.

Job description

The Address Collective in Cork, Ireland is seeking a Front Office Assistant to warmly welcome guests, register arrivals, allocate rooms, and perform front desk duties in line with brand standards and training. Daily duties include handling reservations, answering calls, assisting guests with requests, balancing cash, and reporting maintenance or safety concerns.

The successful candidate will maintain a high level of service, keep reception areas orderly, and work with the team to ensure guest