Front Office Manager

Sigmar Recruitment; Leinster; On-site; EUR 42,000 - 56,000; Full time

Job summary

Sigmar Recruitment is representing a prestigious hotel in County Offaly recruiting a Front Office Manager to lead a busy reception team and uphold high guest service standards.

You will manage staff rotas, training and performance, oversee check-ins/outs, room allocations and billing, and coordinate with Housekeeping and Reservations to ensure smooth operations. The role requires strong leadership, excellent communication and a flexible approach to shifts, weekends and holidays.

Qualifications

• Experience as Front Office Manager or senior hotel reception.
• Strong leadership and customer service skills.
• Experience managing staff rotas and hotel PMS; HotSoft is a plus.

Responsibilities

• Lead Front Office and Reception team; manage rotas, training and performance.
• Oversee daily reception operations: check-ins/outs, room allocations, billing.
• Maintain high customer service standards; handle guest queries and complaints.
• Coordinate with Housekeeping, Reservations and other departments.
• Support revenue via upselling, upgrades, and coordination of groups/Weddings/VIP arrivals.

Skills

Leadership

Customer Service

Staff Rostering

Communication

Problem Solving

Shift Work

Flexibility

Tools

HotSoft

Job description

Front Office Manager

About Your New Employer

A prestigious and well-established hotel in County Offaly is seeking an enthusiastic and experienced Front Office Manager to lead its busy reception team. Known for exceptional guest experiences and high standards of service, the hotel offers an exciting opportunity for a motivated hospitality professional to oversee daily front office operations and ensure a warm, professional and seamless experience for all guests.

About Your New

• Manage and lead the Front Office and Reception team, including staff rotas, training and performance.


• Oversee daily reception operations, including guest check-ins, check-outs, room allocations and billing.


• Maintain high standards of customer service, handling guest queries and complaints professionally.


• Liaise with Housekeeping, Reservations and other departments to ensure smooth hotel operations.


• Support revenue generation through upselling, room upgrades and the coordination of groups, weddings and VIP arrivals.

What Skills You Need

• Previous experience in a Front Office Manager, Reception Manager, Assistant Manager or senior hotel reception role.


• Strong leadership, communication and customer service skills.


• Experience managing staff rotas, daily operations and hotel Property Management Systems; HotSoft experience is an advantage.


• Excellent organisational and problem-solving skills, with flexibility to work shifts, weekends and public holidays.