Guest Experience Lead: Front Desk & Operations

Company Details Confidential; Navan; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Employee discount

Tips

Job summary

The Seven Arches in Navan is seeking a Front of House Manager to oversee the front desk and maintain high customer service standards. You will coordinate daily operations, work with Operations, Reservations and Sales teams, and ensure billing, GDPR, and health and safety compliance.

We require a minimum of 2 years in a FOH or similar hospitality role, strong leadership, and excellent English. Opera PMS experience is a plus; this is a full-time, in-person position at the Navan location.

Qualifications

• Minimum 2 years’ relevant experience in a Front of House or similar hospitality management role.
• Excellent organisational and leadership skills.
• Strong customer-service and communication skills.
• Good spoken and written English.
• Experience with Opera PMS is an advantage.

Responsibilities

• Coordinate the day-to-day operation of the front desk.
• Ensure a high standard of customer service at all times.
• Work with Operations, Reservations and Sales teams for smooth running.
• Ensure compliance with policies including billing, GDPR, health and safety.
• Supervise and support front-of-house staff.
• Assist with guest queries and operational issues.
• Communicate and coordinate between departments.

Skills

Front of House

Leadership

Customer service

Communication

Tools

Opera PMS

Job description

The Seven Arches in Navan is seeking a Front of House Manager to oversee the front desk and maintain high customer service standards. You will coordinate daily operations, work with Operations, Reservations and Sales teams, and ensure billing, GDPR, and health and safety compliance.

We require a minimum of 2 years in a FOH or similar hospitality role, strong leadership, and excellent English. Opera PMS experience is a plus; this is a full-time, in-person position at the Navan location.