Front of House Supervisor

SmartRecruiters, Inc.; Leinster; On-site; EUR 32,000 - 42,000; Full time

Job summary

Aramark Ireland is seeking an experienced Front of House Supervisor to lead the front-of-house team in Dublin. In this permanent role, you will oversee seating, reservations, and guest flow while ensuring outstanding service and efficient operations.

You will manage staff, handle cash and till operations, and monitor health and safety compliance. The candidate should demonstrate leadership, excellent people skills, and a commitment to high service standards.

Qualifications

• Proven supervisory or team leadership experience in a customer-facing environment.
• Excellent customer service skills with a focus on guest experiences.
• Strong people management and interpersonal abilities.
• Proficiency in cash handling and till operations.
• Experience with staff scheduling and workforce planning.

Responsibilities

• Supervise and manage front-of-house staff, providing guidance and feedback.
• Oversee seating, reservations, and guest flow to optimise experience.
• Handle enquiries, complaints, and concerns professionally and empathetically.
• Manage cash handling, till operations, and financial reconciliation.
• Create and manage staff rosters ensuring adequate coverage and compliance.
• Conduct induction and training programmes to maintain service standards.
• Monitor health, safety, and hygiene regulations for a safe environment.
• Maintain records of incidents, feedback, and metrics for reporting.

Skills

Supervisory experience

Customer service excellence

People management

Cash handling

Roster management

Staff training

Tools

POS systems

Reservation software

Job description

We are seeking an experienced and professional Front of House Supervisor to join our team in Dublin, Ireland. In this permanent position, you will oversee the front-of-house operations, ensuring exceptional customer service whilst maintaining efficient and organised procedures. You will lead and support a team of front-of-house staff, creating a welcoming environment for all guests and clients. The successful candidate will demonstrate strong leadership capabilities, excellent people skills, and a commitment to delivering outstanding service standards.

• Supervise and manage front-of-house staff, providing guidance, support, and constructive feedback to ensure high performance and professional conduct
• Oversee daily operations including seating arrangements, reservations, and guest flow to optimise customer experience
• Handle customer enquiries, complaints, and concerns with professionalism and empathy, resolving issues promptly and effectively
• Manage cash handling, till operations, and financial reconciliation in accordance with organisational procedures
• Create and manage staff rosters and schedules, ensuring adequate coverage and compliance with labour regulations
• Conduct staff induction and training programmes to maintain service standards and operational excellence
• Monitor adherence to health, safety, and hygiene regulations, ensuring a safe environment for staff and guests
• Maintain detailed records of incidents, customer feedback, and operational metrics for reporting and analysis
• Liaise with back-of-house teams and management to ensure seamless service delivery
• Implement and uphold company policies and procedures, promoting a culture of professionalism and accountability
• Identify training needs and support staff development to facilitate career progression

Qualifications

**Required Skills and Experience:** Proven supervisory or team leadership experience in a customer-facing environment Excellent customer service skills with a focus on delivering exceptional guest experiences Strong people management and interpersonal abilities Proficiency in cash handling and till operations Experience with staff scheduling, roster management, and workforce planning

• Knowledge of health and safety regulations and best practices
• Excellent verbal and written communication skills
• Ability to multitask and prioritise effectively in a fast-paced environment
• Problem-solving and conflict resolution capabilities
• Attention to detail and organisational skills
• **Desirable Skills and Experience:**
• Experience in hospitality, restaurant, or hotel operations
• Familiarity with point-of-sale (POS) systems and reservation software
• Experience in staff training and mentoringKnowledge of food and beverage service standards
• Experience with customer management systems
• Demonstrated ability to work under pressure whilst maintaining composure

Additional Information

About Aramark
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.