Front Office Manager

WA Consultants; Galway; On-site; EUR 42,000 - 54,000; Full time

Job summary

WA Consultants is recruiting a Front Office Manager for a Galway hotel. You will lead the Front Office team, deliver a warm welcome, and ensure efficient check-ins, check-outs, and reservations. The role is hands-on and requires strong guest service and leadership to drive guest satisfaction.

You will work closely with Reservations, Sales and other departments, manage staffing rotas, and support revenue opportunities while maintaining high operational standards.

Qualifications

• Experience in a Front Office Manager or similar hotel management role.
• Proven leadership and people-management capabilities.
• Strong organisational and communication skills.
• Good understanding of hotel budgets, revenue, and commercial performance.
• Ability to work in a busy guest-facing environment.
• Proficient IT skills including Microsoft Office.

Responsibilities

• Lead the Front Office team on a day-to-day basis.
• Create a warm, professional welcome and ensure high service levels.
• Oversee check-ins, check-outs and reservations for smooth guest flow.
• Be visible to guests and resolve issues quickly and professionally.
• Collaborate with Reservations, Sales and other hotel departments.
• Manage rotas and staffing levels for the Front Office.

Skills

Leadership

Hospitality

Organisation

Communication

Budget & Revenue Awareness

IT Skills

Hotel Systems (Opera/Hotsoft)

English Proficiency

Tools

Opera

Hotsoft

Job description

Galway

Hospitality | Hotel Management

Are you an experienced hospitality professional who enjoys being at the heart of a busy hotel, leading from the front rather than managing from behind a desk?

I'm recruiting for a Front Office Manager to join an established hotel. This is a genuinely hands-on role, working alongside an experienced management team and leading a knowledgeable Front Office team.

You’ll be responsible for making sure the guest journey runs smoothly from arrival to departure, while also supporting your team, keeping an eye on commercial performance and ensuring the Front Office operation is organised, efficient and welcoming.

What you’ll be doing

• Leading and supporting the Front Office team on a day-to-day basis
• Creating a warm, professional welcome and ensuring guests receive a consistently high level of service
• Overseeing smooth check-ins, check-outs and reservations
• Being visible and approachable to guests, resolving any issues quickly and professionally
• Working closely with Reservations, Sales and other hotel departments
• Managing rotas and ensuring the department is appropriately staffed
• Recruiting, training and developing members of the Front Office team
• Monitoring guest feedback and looking for ways to continually improve the guest experience
• Supporting room sales, yield management and revenue opportunities
• Ensuring booking and guest information is accurate and up to date
• Completing departmental reports and general administration
• Attending management meetings and supporting wider hotel operations
• Covering Duty Manager shifts when required
• Ensuring relevant health & safety, security and operational standards are maintained

What they’re looking for

You’ll ideally already have experience in a Front Office Manager, Assistant Front Office Manager or similar hotel management position, along with proven experience of leading a team.

You’ll also need:

• Strong people management and leadership skills
• A genuine passion for hospitality and customer service
• Excellent organisation and communication skills
• A good understanding of hotel budgets, revenue and commercial performance
• Confidence working in a busy, guest-facing environment
• Good IT skills, including Microsoft Office
• Experience with Opera, Hotsoft or similar hotel systems would be a definite advantage
• Fluent written and spoken English