Front of House Supervisor — Guest Experience Leader

SmartRecruiters, Inc.; Leinster; On-site; EUR 32,000 - 42,000; Full time

Job summary

Aramark Ireland is seeking an experienced Front of House Supervisor to lead the front-of-house team in Dublin. In this permanent role, you will oversee seating, reservations, and guest flow while ensuring outstanding service and efficient operations.

You will manage staff, handle cash and till operations, and monitor health and safety compliance. The candidate should demonstrate leadership, excellent people skills, and a commitment to high service standards.

Qualifications

• Proven supervisory or team leadership experience in a customer-facing environment.
• Excellent customer service skills with a focus on guest experiences.
• Strong people management and interpersonal abilities.
• Proficiency in cash handling and till operations.
• Experience with staff scheduling and workforce planning.

Responsibilities

• Supervise and manage front-of-house staff, providing guidance and feedback.
• Oversee seating, reservations, and guest flow to optimise experience.
• Handle enquiries, complaints, and concerns professionally and empathetically.
• Manage cash handling, till operations, and financial reconciliation.
• Create and manage staff rosters ensuring adequate coverage and compliance.
• Conduct induction and training programmes to maintain service standards.
• Monitor health, safety, and hygiene regulations for a safe environment.
• Maintain records of incidents, feedback, and metrics for reporting.

Skills

Supervisory experience

Customer service excellence

People management

Cash handling

Roster management

Staff training

Tools

POS systems

Reservation software

Job description

Aramark Ireland is seeking an experienced Front of House Supervisor to lead the front-of-house team in Dublin. In this permanent role, you will oversee seating, reservations, and guest flow while ensuring outstanding service and efficient operations.

You will manage staff, handle cash and till operations, and monitor health and safety compliance. The candidate should demonstrate leadership, excellent people skills, and a commitment to high service standards.