Guest Experience Host: Welcome, Reservations & Service

Dalata Hotel Group; Dublin; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

50% off F&B across properties

Employee room rate

Friends & Family rate 30% off

Extra annual leave day

Employee Assistance Programme

Cycle to Work

Pension information

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group is seeking a friendly receptionist to warmly welcome guests and manage check-ins at our Dublin properties. You will handle registrations, payments, and guest inquiries with a professional, courteous demeanor.

This role emphasizes exceptional customer service, the ability to work independently, and calm under pressure, contributing to a smooth guest experience across our Irish hotels.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Independent work

Communication

Calm under pressure

Job description

Dalata Hotel Group is seeking a friendly receptionist to warmly welcome guests and manage check-ins at our Dublin properties. You will handle registrations, payments, and guest inquiries with a professional, courteous demeanor.

This role emphasizes exceptional customer service, the ability to work independently, and calm under pressure, contributing to a smooth guest experience across our Irish hotels.