Guest Experience Host – Front Desk

Dalata Hotel Group; Dublin; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Free meals

50% off F&B

Room rate for Dalata hotels

Friends & Family rate

Extra annual leave

Employee assistance programme

Cycle to Work scheme

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group is seeking a friendly Receptionist to welcome guests, handle check-ins, and answer questions about local attractions. This is an on-site role based in Dublin, offering exposure to a dynamic hospitality team.

You will manage guest registrations, maintain accurate records, and support guests with information on facilities, services, and rooms. We value customer service, calm under pressure, and the ability to work independently within a team.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotel is desired but not essential

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

Skills

Customer service

Independent work

Initiative

Communication skills

Under pressure

Job description

Dalata Hotel Group is seeking a friendly Receptionist to welcome guests, handle check-ins, and answer questions about local attractions. This is an on-site role based in Dublin, offering exposure to a dynamic hospitality team.

You will manage guest registrations, maintain accurate records, and support guests with information on facilities, services, and rooms. We value customer service, calm under pressure, and the ability to work independently within a team.