Hotel Receptionist — Guest Experience & Career Growth

INOU; Dublin; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Free meals

Discount F&B

Staff hotel rate

Friends & Family rate

Extra leave days

Employee assistance

Cycle to work

Pension

Dalata Academy

Staff events

Job summary

Dalata Hotel Group is seeking a Receptionist at Clayton Hotel Cardiff Lane in Dublin. You will warmly greet guests, manage registrations, handle payments, and provide local information. The role requires strong customer service, initiative, and professional communication; experience in 3/4-star hotels is a plus.

We offer Dalata Academy programmes, mentorship, and extensive staff benefits including meals, hotel discounts, a pension plan, and work-life balance initiatives.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Experience in 3/4-star hotel is desirable but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local information.
• Ensure the security of room keys.
• Update guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Initiative

Communication

Calm under pressure

Job description

Dalata Hotel Group is seeking a Receptionist at Clayton Hotel Cardiff Lane in Dublin. You will warmly greet guests, manage registrations, handle payments, and provide local information. The role requires strong customer service, initiative, and professional communication; experience in 3/4-star hotels is a plus.

We offer Dalata Academy programmes, mentorship, and extensive staff benefits including meals, hotel discounts, a pension plan, and work-life balance initiatives.