Guest Services Specialist — Hotel

Maldron Hotel Dublin Airport; Fingal; Sur place; EUR 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Free employee meals on duty

50% Off F&B in all properties

Employee rate on rooms (€60) for all D

30% Off Friends & Family rate

Extra annual leave day per year (up to

Employee Assistance Programme

Cycle to Work Scheme/Transport schemes

Pension access

Dalata Academy development

Staff appreciation initiatives

Résumé du poste

Dalata Hotel Group in Ireland is seeking a friendly Receptionist to warmly greet guests and manage check-ins. You will register guests, take payments and respond to inquiries about facilities and local attractions, while ensuring security of keys and accurate guest records.

The successful candidate will deliver excellent customer service, stay calm under pressure and work well independently in a 3/4-star hotel environment. Previous hotel experience is desirable.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotels is desirable but not essential.

Responsabilités

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Connaissances

Customer service

Independent work

Communication

Calm under pressure

Hotel experience (3–4 star)

Description du poste

Dalata Hotel Group in Ireland is seeking a friendly Receptionist to warmly greet guests and manage check-ins. You will register guests, take payments and respond to inquiries about facilities and local attractions, while ensuring security of keys and accurate guest records.

The successful candidate will deliver excellent customer service, stay calm under pressure and work well independently in a 3/4-star hotel environment. Previous hotel experience is desirable.