Guest Experience Concierge

Dalata Hotel Group; Galway; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

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Job summary

Dalata Hotel Group in Galway is seeking a friendly Receptionist to greet guests on arrival, register them and handle payments, and respond to inquiries about in-house facilities and local attractions. The ideal candidate will deliver excellent customer service, communicate clearly, work independently, stay calm under pressure, and contribute to a welcoming, efficient front desk.

Experience in a 3- to 4-star hotel is desirable but not essential, with development opportunities through our Dalata

Qualifications

• Excellent customer service skills.
• Outstanding communication skills.
• Ability to work independently and take initiative.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Communication skills

Independence

Calm under pressure

Hotel experience

Job description

Dalata Hotel Group in Galway is seeking a friendly Receptionist to greet guests on arrival, register them and handle payments, and respond to inquiries about in-house facilities and local attractions. The ideal candidate will deliver excellent customer service, communicate clearly, work independently, stay calm under pressure, and contribute to a welcoming, efficient front desk.

Experience in a 3- to 4-star hotel is desirable but not essential, with development opportunities through our Dalata