Guest Experience Ambassador (Receptionist)

Dalata Hotel Group plc; Galway; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our

Staff appreciation Initiatives

Job summary

Dalata Hotel Group plc is seeking a receptionist to warmly welcome guests, register arrivals, and handle inquiries about facilities and local attractions. You will maintain guest records, assist with reservations, and support the front desk operations to ensure smooth hotel experiences.

The role emphasizes excellent customer service, independent initiative, and the ability to stay calm under pressure in a busy hotel environment.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update guest information in the computer system.
• Take and confirm reservations for guests.

Job description

Dalata Hotel Group plc is seeking a receptionist to warmly welcome guests, register arrivals, and handle inquiries about facilities and local attractions. You will maintain guest records, assist with reservations, and support the front desk operations to ensure smooth hotel experiences.

The role emphasizes excellent customer service, independent initiative, and the ability to stay calm under pressure in a busy hotel environment.