Guest Experience Host - Hotel Front Desk (Career Growth)

INOU; Galway; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Free employee meals on duty

F&B staff discounts 50%

Employee room rate €60

Friends & Family rate

Additional annual leave per year

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development

Staff events

Résumé du poste

Dalata Hotel Group’s Clayton Hotel Galway is seeking a friendly Receptionist to welcome guests, register arrivals, handle payments, and answer questions about amenities and local attractions. You will maintain guest records and manage reservations in a fast-paced 3/4-star hotel environment.

The role emphasizes delivering excellent service, accuracy, and a calm demeanor under pressure, with opportunities for development through the Dalata Academy and internal progression.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotels is desirable but not essential.

Responsabilités

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about facilities and local information.
• Ensure the security of room keys.
• Update guest information in the computer system.
• Take and confirm reservations for guests.

Connaissances

Customer service

Independent work

Communication

Calm under pressure

Hotel experience (3/4★)

Description du poste

Dalata Hotel Group’s Clayton Hotel Galway is seeking a friendly Receptionist to welcome guests, register arrivals, handle payments, and answer questions about amenities and local attractions. You will maintain guest records and manage reservations in a fast-paced 3/4-star hotel environment.

The role emphasizes delivering excellent service, accuracy, and a calm demeanor under pressure, with opportunities for development through the Dalata Academy and internal progression.