Receptionist

INOU; Galway; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Free employee meals on duty

F&B staff discounts 50%

Employee room rate €60

Friends & Family rate

Additional annual leave per year

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group’s Clayton Hotel Galway is seeking a friendly Receptionist to welcome guests, register arrivals, handle payments, and answer questions about amenities and local attractions. You will maintain guest records and manage reservations in a fast-paced 3/4-star hotel environment.

The role emphasizes delivering excellent service, accuracy, and a calm demeanor under pressure, with opportunities for development through the Dalata Academy and internal progression.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotels is desirable but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about facilities and local information.
• Ensure the security of room keys.
• Update guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Independent work

Communication

Calm under pressure

Hotel experience (3/4★)

Job description

Job Ref: DAL6495

Branch: Clayton Hotel Galway

Location: Clayton Hotel Galway, Galway

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 39

Posted date: 30/10/2026

Closing date: 30/11/2026

Receptionist

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge, while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Job:

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

What You'll Need:

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/ 4-star hotel is desired but not essential

About Us

Dalata Hotel Group - we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

At Clayton Hotel Galway, we're always dedicated to experiences that are all about you.

Located on the outskirts of Galway city, the perfect spot to connect you to the whole of Galway. Whether you're visiting the city, exploring the wilds of Connemara, the rugged landscapes of The Burren or setting off on an adventure across the Wild Atlantic Way, our hotel puts you in the heart of everything.