Guest Experience Assistant - Growth in Hospitality

Dalata Hotel Group; Dublin; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Room rate ~€60 for Dalata hotels

Friends & Family discount 30%

Extra annual leave day per year (up to

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access (local info through HR)

Development opportunities via Dalata A

Staff events and team building

Job summary

Dalata Hotel Group is seeking a friendly and professional front desk agent to greet guests, register them, and handle inquiries about facilities and local information. You will ensure room key security, update guest records, and manage reservations in a fast-paced hotel environment.

We foster internal growth through the Dalata Academy, with exposure to senior mentors and internal opportunities across properties in Ireland and Europe.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotel is desired but not essential

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

Skills

Excellent customer service

Independence / initiative

Outstanding communication

Calm under pressure

Hotel experience (3/4-star)

Job description

Dalata Hotel Group is seeking a friendly and professional front desk agent to greet guests, register them, and handle inquiries about facilities and local information. You will ensure room key security, update guest records, and manage reservations in a fast-paced hotel environment.

We foster internal growth through the Dalata Academy, with exposure to senior mentors and internal opportunities across properties in Ireland and Europe.