Guest Experience Host - Front Desk & Reservations

Dalata Hotel Group plc; Limerick; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms for all Dal

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development programmes

Staff appreciation Initiatives

Job summary

Dalata Hotel Group is seeking a friendly Receptionist in Limerick to greet guests, register arrivals and process payments. You will respond to inquiries about hotel facilities and local tourist information, and help ensure the security and smooth operation of the front desk.

We offer Dalata Academy programmes for development, free employee meals on duty, substantial staff discounts, extra annual leave and a supportive, inclusive environment where internal promotion is encouraged.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/ 4-star hotel is desirable but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local information.
• Ensure the security of room keys.
• Update guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Excellent customer service

Independence

Communication skills

Under pressure

Hospitality experience (3/4-star)

Job description

Dalata Hotel Group is seeking a friendly Receptionist in Limerick to greet guests, register arrivals and process payments. You will respond to inquiries about hotel facilities and local tourist information, and help ensure the security and smooth operation of the front desk.

We offer Dalata Academy programmes for development, free employee meals on duty, substantial staff discounts, extra annual leave and a supportive, inclusive environment where internal promotion is encouraged.