Guest Services Ambassador – Hospitality Reception

Dalata Hotel Group plc; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free meals

50% Off F&B

Employee rate €60 rooms

30% Off Friends & Family

Extra annual leave

Employee assistance programme

Cycle to Work

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group is seeking a friendly Receptionist to warmly greet guests, check them in, and handle payments for stays at our properties. You will respond to questions about on-site facilities and local attractions, ensuring a smooth guest experience.

Maintaining key security and accurate guest records is essential, along with managing reservations. We offer internal development via the Dalata Academy and a supportive team environment where you can grow within our expanding portfolio across

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Independence

Communication

composure under pressure

Hospitality experience

Job description

Dalata Hotel Group is seeking a friendly Receptionist to warmly greet guests, check them in, and handle payments for stays at our properties. You will respond to questions about on-site facilities and local attractions, ensuring a smooth guest experience.

Maintaining key security and accurate guest records is essential, along with managing reservations. We offer internal development via the Dalata Academy and a supportive team environment where you can grow within our expanding portfolio across