Guest Experience Specialist (Reception) - Training & Benefits

Dalata Hotel Group plc

Dublin

On-site

EUR 26,000 - 34,000

Full time

5 days ago

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Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee room rate at Dalata-owned

30% Off Friends & Family rate

Extra annual leave day per year (to a

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through Dalb

Staff appreciation Initiatives

Job summary

Dalata Hotel Group plc is seeking a Receptionist to warmly welcome guests, handle registrations, and assist with information requests within a bustling Dublin hotel. The role focuses on accurate payments, guest data updates, and reservations, contributing to smooth check-ins and high guest satisfaction.

We offer exposure to Dalata Academy development programmes, internal opportunities, and colleagues in a supportive hospitality environment.

Qualifications

Availability for Monday to Wednesday shift work: 7am to 3.30pm and 2.30pm to 11pm.
Excellent customer service skills.
Ability to work independently and take initiative.
Outstanding communication skills.
Capability to remain calm and perform well under pressure.
Experience in 3/4-star hotel is desired but not essential

Responsibilities

Greet and welcome guests as they arrive at the hotel.
Register guests and process their payments.
Respond to any inquiries guests may have about in-house facilities and local tourist information.
Ensure the security of room keys.
Update all guest information in the computer system.
Take and confirm reservations for guests