Guest Services Front Desk — Growth & Learning

Dalata Hotel Group; Galway; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B

Room rate for Dalata hotels

Friends & Family rate

Extra annual leave

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy development

Staff activities and charity events

Job summary

Dalata Hotel Group in Galway welcomes guests with warm hospitality, handling check-ins, payments, and reservations while offering local information and assistance. The role emphasizes calm performance under pressure and independent initiative within a 3-4 star hotel setting.

The company highlights internal development through the Dalata Academy and a supportive environment with opportunities for growth across its properties in Ireland and beyond.

Qualifications

• Excellent customer service skills.
• Outstanding communication skills.
• Ability to work independently and take initiative.
• Capability to remain calm and perform well under pressure.
• Experience in 3/4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local information.
• Ensure the security of room keys.
• Update guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Customer service

Communication

Independent work

Under pressure

Job description

Dalata Hotel Group in Galway welcomes guests with warm hospitality, handling check-ins, payments, and reservations while offering local information and assistance. The role emphasizes calm performance under pressure and independent initiative within a 3-4 star hotel setting.

The company highlights internal development through the Dalata Academy and a supportive environment with opportunities for growth across its properties in Ireland and beyond.