Guest Experience Front Office Supervisor

Dalata Hotel Group plc; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Room rate for Dalata-owned hotels

Friends & Family 30% off

Extra annual leave (up to 5 days)

Employee Assistance Programme

Cycle to Work/Transport Schemes

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group plc is seeking a Front Office Associate to warmly greet guests on arrival and throughout their stay, while supporting smooth front desk operations and collaborations with the management team.

With at least one year in a similar role, you bring excellent organizational skills, a friendly, approachable manner, and the ability to work both independently and as part of a team, contributing to a positive guest experience.

Qualifications

• A minimum of one year of experience in a similar role.
• Excellent organizational skills, with the ability to oversee and delegate work to others.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• The ability to work independently as well as part of a team.

Responsibilities

• Ensure guests receive a genuine, warm, friendly welcome upon arrival and throughout their stay by all departmental staff.
• Assist in efficiently and effectively managing front office operations.
• Collaborate with the management team to maintain strong team morale at all times.
• Monitor front office cash transactions, including float and till procedures, ensuring compliance with company policy.
• Ensure the front desk is adequately staffed at all times and provide coverage during busy periods.
• Familiarize staff with sales and promotional principles and actively promote all hotel outlets.
• Communicate with the Accommodation Manager regarding room status, VIP guests, and allocations.

Skills

Organizational skills

Customer service

Team collaboration

Independence

Job description

Dalata Hotel Group plc is seeking a Front Office Associate to warmly greet guests on arrival and throughout their stay, while supporting smooth front desk operations and collaborations with the management team.

With at least one year in a similar role, you bring excellent organizational skills, a friendly, approachable manner, and the ability to work both independently and as part of a team, contributing to a positive guest experience.