Front Office Lead — Guest Experience & Operations

Dalata Hotel Group plc

Dublin

On-site

EUR 42,000 - 56,000

Full time

5 days ago

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Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access (Ask your HR Manager)

Development opportunities through our

Staff appreciation Initiatives, fun }

Job summary

Dalata Hotel Group plc is looking for an Assistant Front Office Manager for Clayton Burlington Road in Dublin. You will lead front desk operations with a focus on guest warmth, efficiency, and collaboration with management to sustain high morale.

The role includes promoting hotel outlets and ensuring smooth cash handling. Dalata offers extensive development via the Dalata Academy, staff meals, generous room and F&B discounts, and a range of benefits designed to support career growth within the

Qualifications

Minimum requirement: one year in a similar front office role.
Excellent organizational skills with ability to delegate.
Warm, friendly and approachable personality.
Ability to work independently as well as in a team.

Responsibilities

Ensure guests receive a genuine, warm welcome from all staff.
Assist in managing front office operations efficiently.
Collaborate to maintain strong team morale at all times.
Monitor cash transactions, floats and till procedures per policy.
Ensure the front desk is adequately staffed during busy periods.
Familiarize staff with sales and promotional principles and promote hotel outlets.
Communicate with Accommodation Manager regarding room status, VIPs and allocations.