Front Office Manager

Dalata Hotel Group plc; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Free meals on duty

50% F&B discount

Employee room rate

Friends & Family rate

Extra annual leave

Employee Assistance Programme

Cycle to Work

Pension information

Dalata Academy development

Staff events

Performance bonus

Job summary

Dalata Hotel Group plc is seeking an experienced Front Office Manager to lead and develop the front desk team, ensuring guests have the highest quality experience and supporting strategic hotel goals.

You will report to the General Manager, guiding and managing hotel operations to foster a culture of excellence and high-performance standards while supporting employees' growth and engagement.

Qualifications

• 2-3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Ability to work independently as well as collaboratively as part of a team.

Responsibilities

• Ensure that guests have the highest quality experience.
• Monitor departmental KPIs and implement action plans to achieve targets.
• Recruit, train, coach, and develop team members in line with Dalata standards.
• Lead the team in achieving goals related to mystery audits, customer comment indices, quality evaluations, and hotel standards.
• Develop and mentor the front office team, preparing them for the next steps in their careers.
• Assist in efficiently and effectively managing front office departmental operations.
• Contribute to the strategic management of the hotel.

Skills

People leadership

Organizational skills

Team collaboration

Independent working

Guest service

Job description

Front Office Manager

Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or to move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

As Front Office Manager, you will report to the General Manager. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment.

Your Key Duties and Responsibilities:

• Ensure that guests have the highest quality experience.
• Monitor departmental KPIs and implement action plans to achieve targets.
• Recruit, train, coach, and develop team members in line with Dalata standards.
• Lead the team in achieving goals related to mystery audits, customer comment indices, quality evaluations, and hotel standards.
• Develop and mentor the front office team, preparing them for the next steps in their careers.
• Assist in efficiently and effectively managing front office departmental operations.
• Contribute to the strategic management of the hotel.

What You Will Need:

• 2-3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Ability to work independently as well as collaboratively as part of a team.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events
• Performance-related bonus plan

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events
• Performance-related bonus plan

About us

Dalata Hotel Group – We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, theUK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.