Front Office Supervisor

Dalata Hotel Group plc; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B in all properties

Room rate for Dalata-owned hotels

Friends & Family 30% off

Extra annual leave (up to 5 days)

Employee Assistance Programme

Cycle to Work/Transport Schemes

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group plc is seeking a Front Office Associate to warmly greet guests on arrival and throughout their stay, while supporting smooth front desk operations and collaborations with the management team.

With at least one year in a similar role, you bring excellent organizational skills, a friendly, approachable manner, and the ability to work both independently and as part of a team, contributing to a positive guest experience.

Qualifications

• A minimum of one year of experience in a similar role.
• Excellent organizational skills, with the ability to oversee and delegate work to others.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• The ability to work independently as well as part of a team.

Responsibilities

• Ensure guests receive a genuine, warm, friendly welcome upon arrival and throughout their stay by all departmental staff.
• Assist in efficiently and effectively managing front office operations.
• Collaborate with the management team to maintain strong team morale at all times.
• Monitor front office cash transactions, including float and till procedures, ensuring compliance with company policy.
• Ensure the front desk is adequately staffed at all times and provide coverage during busy periods.
• Familiarize staff with sales and promotional principles and actively promote all hotel outlets.
• Communicate with the Accommodation Manager regarding room status, VIP guests, and allocations.

Skills

Organizational skills

Customer service

Team collaboration

Independence

Job description

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata owned hotels
• 30% off the Friends & Family rate
• Extra AL day for every year worked (5 extra days to a maximum of 5 days)
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy- support your career journey
• Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events

Your Job

• Ensure that all guests receive a genuine, warm, friendly, and courteous welcome upon arrival and throughout their stay from all departmental staff.
• Assist in efficiently and effectively managing front office operations.
• Collaborate with the management team to maintain strong team morale at all times.
• Monitor all front office cash transactions, including float and till procedures, ensuring compliance with company policy.
• Ensure the front desk is adequately staffed at all times and anticipate the need for additional coverage, especially during busy periods.
• Familiarize departmental staff with sales and promotional principles and actively promote all hotel outlets.
• Communicate and collaborate with the Accommodation Manager/Assistant Manager regarding room status, VIP guests, and allocations.

What You’ll Need

• A minimum of one year of experience in a similar role.
• Excellent organizational skills, with the ability to oversee and delegate work to others.
• A warm, friendly, and approachable personality when interacting with both staff and guests.
• The ability to work independently as well as part of a team

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.