Guest Experience Concierge - Front Desk & Reservations

The Montenotte; Ireland; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

World-class facilities

Uniforms provided

HSF Health Plan

Career development

Culinary apprenticeships

Internships & work placements

Graduate development programmes

Wellness programmes

Free staff meal

Motion Health Club access

Cycle to work scheme

Travel pass scheme

Employee recognition

Job summary

The Montenotte in Ireland is seeking a Hotel Receptionist to join our Front Office team. You will greet guests, manage check-in/check-out, and handle enquiries by phone and email with a welcoming, professional approach.

You will process reservations, cancellations and modifications, promote upselling, and contribute to accurate daily reporting. You’ll liaise with management to address guest needs while delivering exceptional service.

Qualifications

• Guest-facing roles require a friendly, professional demeanor.
• Strong communication skills across multiple channels.
• Ability to upsell services and products to guests.

Responsibilities

• Check in and check out guests with accuracy and courtesy.
• Answer enquiries via telephone and email in a timely manner.
• Process reservations, cancellations and changes promptly.
• Promote upselling opportunities to maximise revenue.
• Ensure daily reports are completed on time.
• Liaise with management on guest queries and issues.

Skills

Customer service

Communication

Professionalism

Attention to detail

Job description

The Montenotte in Ireland is seeking a Hotel Receptionist to join our Front Office team. You will greet guests, manage check-in/check-out, and handle enquiries by phone and email with a welcoming, professional approach.

You will process reservations, cancellations and modifications, promote upselling, and contribute to accurate daily reporting. You’ll liaise with management to address guest needs while delivering exceptional service.