Guest Experience Concierge — Front Desk

Dean Group; Glassan; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Staff room rates

Complimentary bus service

Taxi service after hours

Food and beverage discounts

Accrued annual leave

Wellness at work

Career progression

Meal on shift

Bike to work

Taxsaver for travel

Refer a friend

Job summary

Dean Group in Glasson Lakehouse, Ireland, is seeking an experienced Front Office Receptionist. As the first and last contact, you will deliver warm, professional service, manage check-in/out with Opera PMS, and greet guests at every stage of their stay.

You will collaborate with housekeeping and maintenance, uphold safety standards, and provide local recommendations, ensuring a smooth, memorable guest experience in a bustling hotel environment.

Qualifications

• Previous experience as a hotel receptionist or front desk team member essential.
• Strong working knowledge of Opera PMS (or similar).
• Fluent English with excellent written and spoken communication skills.

Responsibilities

• Greet guests warmly and professionally upon arrival and throughout their stay.
• Carry out check-in and check-out procedures accurately and efficiently using Opera PMS.
• Anticipate guest needs and exceed expectations through personalized service.
• Assist with luggage, directions, restaurant bookings, and local recommendations.
• Respond promptly to guest enquiries via phone, email, and in person.

Skills

Guest experience

Opera PMS

Fluent English

Calm demeanor

Local knowledge

Tools

Opera PMS

Job description

Dean Group in Glasson Lakehouse, Ireland, is seeking an experienced Front Office Receptionist. As the first and last contact, you will deliver warm, professional service, manage check-in/out with Opera PMS, and greet guests at every stage of their stay.

You will collaborate with housekeeping and maintenance, uphold safety standards, and provide local recommendations, ensuring a smooth, memorable guest experience in a bustling hotel environment.